Despite accelerating information generation and storage trends and customer experience priorities most companies are hampered in their efforts to strategically manage their information assets at the enterprise level. That’s according to the results of the latest AIIM study “ECM at the Crossroads.”
The AIIM study, underwritten by ASG, Alfresco, K2, Kofax, Hyland Software and SpringCM, analyzed responses from nearly 600 companies of varying sizes, and found that 82 percent of firms lack an enterprise solution to managing content. Uncertainty on incorporating the cloud and other mobile platforms into Enterprise Content Management strategy stems looms over large organizations today. The study also pointed out that with the emergence of new content management technologies firms are increasingly challenged to choose a well identified route to follow.
The survey also points out that most organizations manage two or more Enterprise Content Management (ECM), Document Management (DM), or Records Management (RM) systems, while approximately half of their known information assets continue to be s stored on non-ECM/DM. In addition, these organizations also face serious integration challenges with their legacy systems, exacerbating issues with making information accessible throughout the enterprise.
“With the rise of the service economy, information is a strategic asset that needs to be managed centrally, but the reality is far more complex with content spread across multiple ECM systems and file shares as well as in ERP, HR, and Finance systems. In today’s business world, companies that can improve their approach to content management will rise to the top,” said AIIM President John Mancini.
In other findings, about 45 percent of respondents stated that mobile access was vital to their organization, but only 11 percent provide users with mobile-optimized web-based access, and only 10 percent offer a mobile app. The AIIM study concludes that many companies remain overly cautious on moving forward with cloud solutions, instead choosing specific ECM applications or choosing not to implement any enterprise strategy at all..
AIIM, a professional association dedicated to supporting information professionals with independent research and education, offers the full report, “ECM at the Crossroads- key strategy choices for universal content access” on their website.
Read the original news release.