TechWhirl News

TechWhirl News provides coverage of events, product releases, tools and trends focused on the technical communications field including leaders in the field, surveys and employment trends.

CERA 2015 trophy

Content-driven Customer Experience Shines at Second Annual Customer Experience Recognition Awards

Content that drives results across all phases of the customer journey took center stage at the second annual Customer Experience Recognition Awards (CERAs) luncheon in San Jose. Conga, a Sales Force application developer, took top honors, as Best in Show for its CongaSphere web portal. Continue reading ...