Context-sensitive Disaster: Designing the Difference Between Online Help and Print Materials

Editor’s Note: This is a reprint of an article originally published in 2000. However, many of the key concepts retain a great deal of value. My first epiphany about online help struck while I was browsing through the latest release of a popular Windows program. After exploring for a few minutes, I stumbled across an [...] Continue reading ...

Networking Your Way to Success

You don’t have to spend hours making cold calls or squander money on invisible advertisements in order to find new clients. In fact, savvy businesspeople–technical writers included–know the best way to expand your client base is by leveraging the resources you already have. You might ask, “What resources?” Well, pull out your personal address book. [...] Continue reading ...

Technical Writing: Look Before You Leap

To many aspiring novelists, poets and journalists, working as a technical writer seems like the perfect stepping stone to their dreams. After all, you’ll be paid to put pen to paper–something every wannabe writer dreams of. So what if it isn’t the Great American Novel? You’ll still have time for your own writing in your [...] Continue reading ...

Making the Mentor Partnership Work: Part Two (For the Mentor)

Missed Part I?  Click Here Maybe you’ve reached a point in your career where you’d like to give a little something back and help others just starting on the path. Or maybe a newcomer to your company has approached you and asked you to be his mentor. Or maybe you often serve as an informal [...] Continue reading ...