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compelling content or robust structure more important

Tech Comm Poll: Is Compelling Content or Robust Structure More Important?

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Technical communicators are, and probably always have been, a passionate bunch willing to debate the merits of their favorite points of view with anyone who has access to a keyboard and a connection. And at least as far back as the turn of the century, one of those classic debates has turned on content versus structure. Back then it was "Structure vs. Substance." It's also been technical versus writer. You could even argue that it's about logic versus intuition. Today, we ask the question as our weekly tech comm poll: is compelling content or robust structure more important? Continue reading ...

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Convincing Management: Content Management Systems Business Case

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If management hasn't come looking for answers to questions about how to effectively manage all the content floating around your organization in social media, documents, emails and information in various electronic file cabinets, it’s probably just a matter of time. The best thing you can do now is start preparing a content management systems business case. Continue reading ...

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Here or There? Remote or Face-to-Face Technical Writing Training & Other Questions

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Matt Sullivan is the Director of Training for roundpeg, inc, which is a certified Adobe and Web Technology training company. In addition to his director's role at roundpeg, Matt often represents Adobe products at conferences throughout the year. He is an Adobe Certified Trainer for their eLearning and Tech Comm Suite products, as well as an avid surfer, volleyball player and skier. He was kind enough to sit down with TechWhirl a little while ago to discuss training, Adobe and the world of technical communications during an hour-long interview. Continue reading ...

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LavaCon Session Summary: Christi Thompson and Kelly Shortt on Topic-Based Authoring

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This CORPTAX case study shows the practical application of some nice-sounding theories. The subjects are complex and require intensive input from subject matter experts. Planning the transition to topic-based authoring is essential, and one advantage of successful implementation is streamlining the review process. Continue reading ...

Tech Writer’s Guide to the Open Source Movement (Part One): Hitching with Clipboard and Pen Along the Open Road

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As a tech writer, you may be exploring single-sourcing–producing multiple document outputs from a single information source–as a possible option for easing document development and production. Although solutions such as databases, SGML, and XML are available that can enable you to reuse information to produce multiple outputs, single-sourcing doesn’t have to involve such complex solutions, [...] Continue reading ...