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Enhancing Online Help with MadPak Suite Components

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Patrick Calnan, Documentation Team Lead for N‐able Technologies has been using components of the MadPak Suite for a while, and presented at WritersUA on how MadPak Suite can enhance online help in a quick 30-minute session. Although he’s not a MadCap employee, Calnen packed a lot of useful information into a short session, effectively touching on several components of the MadPak Suite with insight on how his company has implemented them in their online help projects: Feedback, Analyzer, Contributor, Mimic and Capture. Continue reading ...

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Session Summary: Usability Testing–Down, Dirty, and Doable!

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The Usability Testing presentation started with some humor. An attendee, looking at Leah Guren’s slides featuring her cow insignia for CowTC , said “Would cows be the midpoint between pigs and chickens in an Agile environment?” Then Guren used the remainder of the break before the official session time to play her company appropriate song, I Am Cow, by Arrogant Worms. Continue reading ...

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TechWhirl: Technical Communications Recap for January 20, 2012

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We hear the phrase “technical communications is at a crossroads,” or something similar, in a flurry of activity about once or twice a year. Perhaps it’s the nature of the technical communications profession to always be at some sort of crossroads, since we are the stewards of efforts to socialize and embed the always-changing technology within our cultures. If that’s true, we may need to start thinking of “change agent” as one of our many monikers. Continue reading ...

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Tips & Tricks: Staying Productive-and Sane-when Working in Isolation

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Tech Writer Today’s Technical Writing Tips and Tricks column is brought to you by Adobe Systems, Inc. Download a 30-day free trial of Adobe FrameMaker here. Your hands are cramping up and iTunes won’t update. You’ve been sitting too long. You’re a lone tech writer hammering out documentation. Deadlines are approaching. You sent out a [...] Continue reading ...