WritersUA 2012 started with the basics in the pre-conference sessions on Sunday. Even with 17 years of experience in technical communications, I found the four content strategy sessions to be very valuable and informative, as a refresher on the basics of any technical communications project, and as applied to user assistance (UA). The Content Strategy track of UA101 included Writing Procedures by Leah Guren, Editing by Rhonda Bracey, Task Analysis by Leah Guren and SME Interviewing by Nicky Bleiel. Continue reading ...