There’s no denying that smart devices are taking over. Everywhere we turn, people are talking about the newest app they’ve downloaded (Angry Birds anyone?). But aside from avian masochism and borderline obsessive updates on Facebook, smart phones and other mobile devices (tablets, PDAs, etc.) have proven their usefulness in the professional world, and in particular, for workers in the field. But what does the age of mobility mean for technical communications professionals focused on user assistance? How do you plan and implement help on smart devices that field personnel can and will use? Continue reading ...