Unified Content That Serves the Customer: Let’s Come Out of the Dark Ages

As user advocates, we technical writers should be outraged at the hoops our users have to jump through to find the information they need just because different kinds of content are created by different departments. All too often each department pushes content out to customers in their own ways, for their own reasons, which means we’ve created a mess of the entire user experience. Users ought to find everything they need, from training videos to operating system requirements, from high-level content to detailed tasks, from reviews to troubleshooting guides, in one place. I know, what a radical concept: make things easy. Continue reading ...

Tech Writer Tips & Tricks—DITA

Darwin Information Typing Architecture (DITA) is a sweeping revolution in technical writing and training. Consider carefully, and if you choose to make the switch to DITA, it’s already time to start planning. And it’s no simple task. It’s easy to become overwhelmed by the forest and lose sight of the trees. DITA implementation is a big undertaking, but doable if you stay focused on some salient points it becomes a lot easier. Continue reading ...