In the technical communication field, tools matter, because what we do is neither easy or simple but it is important to our organizations' customers. Generally when a well-known vendor launches a major release, a great deal of fanfare and hoopla ensues. Lesser amounts of hoopla accompany interim releases or major releases from smaller vendors, but the thrust is the same. Lots of reasons why we should consider switching, upgrading, or trying out a new toolset, including opinions from thought leaders and fans, and reviews of said release. How do you decide when or if to upgrade a system to the latest and greatest version? Continue reading ...