technical communication recap

TechWhirl: Technical Communication Recap for July 20, 2012

This was a week of varied, but relevant and lively discussions on the TechWhirl email discussion list, the kind of week that shows the broad range of the technical communication field. Section 508 compliance, strategies for organizing help systems, handling production of multi-language documents, tool questions and answers, trends and careers…all of which meant we had conversations with newbies and veterans, in all sorts of industries. TechWhirl’s customers are technical communicators, and our community on the email list is just one way that we stay in touch with our customers. Continue reading ...

Unified Content That Serves the Customer: Let’s Come Out of the Dark Ages

As user advocates, we technical writers should be outraged at the hoops our users have to jump through to find the information they need just because different kinds of content are created by different departments. All too often each department pushes content out to customers in their own ways, for their own reasons, which means we’ve created a mess of the entire user experience. Users ought to find everything they need, from training videos to operating system requirements, from high-level content to detailed tasks, from reviews to troubleshooting guides, in one place. I know, what a radical concept: make things easy. Continue reading ...