As user advocates, we technical writers should be outraged at the hoops our users have to jump through to find the information they need just because different kinds of content are created by different departments. All too often each department pushes content out to customers in their own ways, for their own reasons, which means we’ve created a mess of the entire user experience. Users ought to find everything they need, from training videos to operating system requirements, from high-level content to detailed tasks, from reviews to troubleshooting guides, in one place. I know, what a radical concept: make things easy. Continue reading ...