SandSIV Publishes New Customer Experience Management (CXM) Framework

LogoFull-SandSIV-small1SandSIV, a Swiss based expert in the field of Customer Experience Management (CXM), and developer of the VoC Hub, an end-to-end platform for capturing, analyzing and visualizing the Voice of the Customer (VoC), has just updated its in-house developed CXM Framework.

SandSIV AG is a company that specializes in helping its clients become more customer centric. This is done via a combination of SaaS based Voice of the Customer (VoC) applications, and expert Customer Experience Management (CXM) consultancy. Combined, this provides a platform for empowering businesses to begin acting upon the real needs and wants of their customers.

Around two years ago, SandSIV developed a framework for implementing CXM successfully. A framework that can help a company move smoothly through the five stages of Customer Experience Management maturity.

SandSIV has just finished updating this CXM Framework, based on changes in CXM best practices in recent months.

Read the complete news release …

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