SandSIV, a Swiss based expert in the field of Customer Experience Management (CXM), and developer of the VoC Hub, an end-to-end platform for capturing, analyzing and visualizing the Voice of the Customer (VoC), has just updated its in-house developed CXM Framework.
SandSIV AG is a company that specializes in helping its clients become more customer centric. This is done via a combination of SaaS based Voice of the Customer (VoC) applications, and expert Customer Experience Management (CXM) consultancy. Combined, this provides a platform for empowering businesses to begin acting upon the real needs and wants of their customers.
Around two years ago, SandSIV developed a framework for implementing CXM successfully. A framework that can help a company move smoothly through the five stages of Customer Experience Management maturity.
SandSIV has just finished updating this CXM Framework, based on changes in CXM best practices in recent months.
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