Acrolinx announced immediate availability of its Acrolinx 3.0 release with new support for Microsoft Outlook. Acrolinx works with Outlook in the same way that it works in Microsoft Word, Adobe FrameMaker, Adobe InDesign, Adobe CQ, and many other office tools, desktop publishing tools, and XML editing tools. When the author clicks the Acrolinx “Check” button, the software checks the text and adds visual indicators for each potential issue. Right-clicking on each issue brings up an explanation and suggested correction.
“In many companies, a help desk person responds to a support case by writing a response in Outlook and sending the response both to the customer and to a knowledgebase,” commented PG Bartlett, SVP Product Management for Acrolinx. “By invoking Acrolinx within Outlook to check for problems in terminology, style, and sentence construction, users can create higher-quality support content that is simpler to understand, less costly to translate, and easier to find. The benefits in happier customers and lower support costs can be substantial.”