Telligent, a leading provider of social community software for the enterprise, introduced Telligent Enterprise 4.5, employee social networking software designed to help enterprises improve customer experience management (CEM) through social collaboration.
“As a company, Telligent started with a focus on public communities for customer engagement. We’ve evolved our vision for social customer experience to include how companies manage this experience within the enterprise,” said Rob Howard, Telligent Founder and CTO. “Through social engagement, and more specifically through online communities, companies have the ability to differentiate based on how they acquire and then support customers.”
“Today, it isn’t enough to be present in social channels; now, companies have to close the loop on social customer experience and bridge how they communicate both internally and externally in order to provide a 360-degree view into the customer lifecycle,” explained Howard.
Read more on Telligent’s newest tools for customer experience management.