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Antidot Fluid Topics: Two (DITA) Thumbs Up for Better Customer Experience

Fluid Topics is a DITA publishing option that delivers content to your customers on a website of your choice. It’s one possible answer to the “what do I do with my XML content” question that every DITA newbie runs into at some point. However, Fluid Topics is more than simply saving XML as HTML—it encompasses management of a whole user experience through content—an experience that most people are just starting to think about.

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Thank you MindTouch for naming TechWhirl as one of the Top 10 Most Emergent

MindTouch Most Influential Techcomm

Connie and I didn’t get involved with TechWhirl for awards; we bought it because we wanted fame and fortune. Smile

Or, we thought it was a neat opportunity to work together and build a group of online resources for technical communicators and so we could be in the heart of the one space after a period or two debates.   Regardless, the last thing we ever contemplated were any awards but we certainly appreciate them if they come our way like they did yesterday from the folks at MindTouch when they named us as one of the Top 10 Most Emergent sites for 2011What a great group of people to be named beside – we’re truly honored and appreciative.

This is a great time to thank our writers and the companies sponsoring our site.  We couldn’t be emerging; heck we’d still be struggling to put out an article per week. Thank you, thank you, thank you. Uh, thanks.

As for 2012 – fame and fortune can wait, there’s too much happening in technical communications to worry about that stuff.

 

Cloudwords and MindTouch Offer Integrated Translation and Content Publishing

Cloudwords, Inc.  announced that its translation management application now provides customers the ability to push translated content directly to the Mind Touch content management platform to expedite their publishing and localization processes.  The new integrated approach is available for the MindTouch social knowledge base product and its build-to-suit product.  MindTouch CEO Aaron Fulkerson notes that “Customer support expectations are higher than ever. Companies must speak their users’ language figuratively and literally,” and that the Cloudwords/MindTouch integrated approach results in an end-to-end support solution for joint customers, encompassing technical, product and help documentation.

Read the complete announcement, or visit the Cloudwords or MindTouch websites.

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