Helping the world explore and understand content management and technical communication
Technical writing and technical communications news, articles and resources for technical writers and technical communicators.
This Editorial Calendar template lets team members see what content needs to be created or reworked to address the overall user experience, and invites new ideas on reusing content to support all phases of buyer journey from awareness through consumption of the product (or service). Continue reading ...
Data visualization involves two key concepts: big data, and summarizing results in a visual format. And both of these concepts support more effective content creation. Big data refers to the systems used to collect a great deal of unstructured information as data points. Most often, the organizations collect this data about customers and clients and […] Continue reading ...
A good technical writer can still walk into a Klingon transporter room or King Arthur’s trebuchet workshop, do a few interviews, take a few notes, document the systems, and recommend some improvements. Continue reading ...
Most organizations view tuition assistance benefits as critical for attracting the best pool of candidates for new hiring, for increasing the retention of current employees, and as a means of promoting employees who take advantage of the benefit. Continue reading ...
Monday mornings are bad. Ask the Carpenters, who sang about it in 1971, or most anyone who commutes to work in an office. There are certainly pros to running your own business. But you also need to remember the cons too. Continue reading ...
Consider that a technical writer, a hybrid beast, straddles the industrial (“technical”) and the artisanal (“writer”). Despite this unique position, we are not immune to the vagaries of automation, globalization, and other business trends. Continue reading ...
Editing requires many of the same skills as a detective, and uncovering means, motive, and opportunity can assist writers in being more effective. Continue reading ...
But what about Pinterest? That’s just a Facebook for pictures, right? Wrong! Read on to find out how Pinterest can help you in your job search. Continue reading ...
As companies grapple with building and maintaining brand, and achieving sales and customer satisfaction objectives, they need to understand the key segments of their current and prospective customer bases. They user a persona template to collect the data and formulate a picture of a real customer or user to drive their design or messaging decisions. Continue reading ...