People who are familiar with the various documentation and content management systems understand that while there are many options and features, not all of them are created equal, much less tailored to the needs of a technical writing team or individual technical writers. Additionally, many platforms on the market are outdated, difficult to use, or simply not designed for technical documentation. For instance, some platforms are more suitable for blogging or website creation than for technical documentation, which requires a different set of tools and features. Finding documentation software that meets the needs of technical writers while providing features to make their jobs easier is crucial but challenging. Luckily, Paligo fills this niche.
Documentation software made for technical writers
In 2016, having identified the need for a more contemporary approach to technical documentation products, Paligo’s founders, Anders Svensson and Frank Arensmeier, set out to develop and reconstruct their component content management system (CCMS). Because both founders came from a technical communications background, they had significant experience in using a variety of technical documentation solutions. This experience inspired them to develop a highly structured authoring framework for writers to easily and intuitively organize topics. This cloud-based CCMS was developed to be user-friendly and powerful enough to meet the documentation needs of large enterprises, while also being accessible for smaller businesses.
Paligo has reshaped Component Content Management and single-sourcing by providing exceptionally smart content reuse features in a user-friendly, straightforward, and uncluttered interface.
Also, its versatile documentation platform excels in its ability to produce content in a multitude of formats, including PDF/print, HTML, HTML5 tailored for help centers, mobile interfaces, and SCORM/eLearning. But Paligo’s capabilities don’t stop there; it goes further by extending its capabilities to generate content suitable for help desk knowledge bases like Salesforce Knowledge, Freshdesk, and Zendesk Guide platform.
Incorporating seamless integration with a variety of other solutions, Paligo optimizes the publishing workflow. This includes translation management systems (TMS) such as Phrase and Semantix, content delivery platforms such as Zoomin and Fluid Topics, as well as powerful search engines like Algolia and Coveo. Paligo also offers various output platform integrations such as Netlify, Amazon S3 buckets, and cloud repositories like GitHub and BitBucket for continuous delivery. OpenAPI content can be imported or embedded with Swagger. And it’s easy to incorporate tools like Intercom, MixPanel, and Google Analytics for enhanced functionality.
What advantages does Paligo provide as a technical communication content solution?
Organizations managing large and complex sets of documentation, especially those that include visuals, components, and variable elements, can realize more control over content management by using Paligo’s CCMS. More cost-effective than most traditional CCMS systems, Paligo enables authors and reviewers to collaborate on the publishing process regardless of location.
Who benefits most from using Paligo?
The Paligo CCMS can be configured to manage a range of documents, from technical documentation and product manuals to software instructions, corporate policies, procedures and more. Using Paligo benefits:
- Organizations that need to employ the use of content elements in multiple publications.
- Teams that want to be able to approve content components just once, and then take advantage of the same message being used in multiple places.
- Those that require a unified source of truth for any component to ensure consistency across multiple channels and formats.
- Teams that employ built-in translation editors, incorporate a Translation Management System (TMS), and utilize automated procedures for their translations.
- Organizations that have to track different iterations of related content for similar products, different customers, archived content, or ongoing development.
What’s next for Paligo?
Paligo has seen great success among product manufacturing and software firms, and is now extending its reach into life sciences, finance, insurance, and related industries.
Many of these industries, like finance and insurance, are focusing on implementing the latest technologies and practices to remain competitive. For many, this involves lengthy and intricate procedures, as well as an emphasis on regulatory compliance. And they require the ability to adjust quickly as their businesses grow and develop. Paligo is perfectly positioned to handle these issues, especially when juggling policies, compliance, manuals, regulations, terms and conditions, and other complex content requirements.