Connie Giordano

Connie Giordano, a partner in INKtopia Limited, serves as Editor of TechWhirl's Tech Writer Today online magazine. She has been a list member and contributor since the days when 14,400 baud was high speed communications, and Windows 95 was state-of-the-art.

Connie serves at the Editor for TechWhirl's Tech Writer Today online magazine, as well as a frequent contributor. If you find a typo or an awkwardly worded sentence, flame her rather than Al or the SWU. She's also the list moderator, which means all those years fighting with her sisters growing up is finally paying off.

Connie attained a Master of Arts in Organizational Communication from Queens University, and actually started on the "dark side" with an undergraduate degree in Mass Communications/Advertising. She can change hats faster than a NASCAR driver at a press conference, switching between technical writer, knowledge manager, information designer, product manager, pubs manager, project communications lead, UI designer, communications consultant, and change management specialist, among others.

In addition to TechWhirl, Connie owns The Right Words and spends daylight hours doing change management, knowledge management and content management for really Big Financial Services companies, and a variety of really cool small businesses. Contact her at or LinkedIn.

Statement of Work (SOW) Template

The Statement of Work (SOW) template provides the details necessary to ensure successful delivery of a project. Because it specifies timelines, deliverables, and responsibilities, it minimizes the risk of scope creep, helps ensure that all stakeholders understand how the project will proceed, and manages expectations between the client and the vendor delivering the services. Continue reading ...

Persona Template (for Design, Support, & Marketing)

As companies grapple with building and maintaining brand, and achieving sales and customer satisfaction objectives, they need to understand the key segments of their current and prospective customer bases. They user a persona template to collect the data and formulate a picture of a real customer or user to drive their design or messaging decisions. Continue reading ...

Adobe Technical Communication Suite (2017 release)

Adobe TCS 2017 Content Tools & the Customer Experience: A Fast 5 Interview with Stefan Gentz

As the global evangelist for the Adobe Technical Communications Suite, Stefan Gentz talks with a lot of content professionals working with companies large and small in every part of the world. He recently sat down with TechWhirl for a Fast 5 interview to discuss how user experience (for authors and producers) and customer experience informed […] Continue reading ...