Adding Value with Technology Expertise (poll)

Nary a day goes by without the major job sites posting idyllic opportunities at all sorts of emerging, disruptive, innovative, customer-focused organizations. And nary a one of those posts fails to list an impressive set of tools that candidates should have mastered. In tech comm, we have held a long-running debate on the value of […] Continue reading ...

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Small Businesses & Managing Technical Content: Fast 5 Interview with easyDITA

When it comes to documentation and other support content, DITA has seemed out of reach, or even overkill, to organizations that employ smaller workforces, and serve smaller customer bases than the Fortune 1000. We recently conducted a Fast 5 interview with Patrick Bosek, Co-founder of easyDITA, to dive into questions of cost, value, and ways that SMBs can ride the DITA wave to structured, reusable, valuable content. Continue reading ...

Web Page Copy Deck Template

The web page copy deck serves as a good way to put rigor around the copy writing process, ensuring that content meets both standards for quality and business objectives. This can particularly helpful where multiple writers may be assigned to a project. Continue reading ...