What I got was a look at how a young company is living my dream—truly integrated customer support across content channels. This is what customer success looks like at Optimizely. Continue reading ...
High-value Transferable Skills Revisited (poll)
We took a stab at formulating poll around a list of transferable skills that make you valuable to the C-suite, based on the excellent responses to Steve Janoff's excellent question on Techwr-l discussion list. Continue reading ...
Globetrotting for TechComm: Adobe’s Stefan Gentz
You'll need a good pair of running shoes and a valid passport to keep up with Stefan Gentz, Adobe Systems' Global Tech Comm Evangelist. TechWhirl managed to catch up with him recently to discuss his role, his adventures, and his take on where technical communications is headed. Continue reading ...
Adding Value with Technology Expertise (poll)
Nary a day goes by without the major job sites posting idyllic opportunities at all sorts of emerging, disruptive, innovative, customer-focused organizations. And nary a one of those posts fails to list an impressive set of tools that candidates should have mastered. In tech comm, we have held a long-running debate on the value of […] Continue reading ...
Small Businesses & Managing Technical Content: Fast 5 Interview with easyDITA
When it comes to documentation and other support content, DITA has seemed out of reach, or even overkill, to organizations that employ smaller workforces, and serve smaller customer bases than the Fortune 1000. We recently conducted a Fast 5 interview with Patrick Bosek, Co-founder of easyDITA, to dive into questions of cost, value, and ways that SMBs can ride the DITA wave to structured, reusable, valuable content. Continue reading ...
STC Election 2016: Interview with VP Candidate Alyssa Fox
My leadership philosophy is to put people first over processes, numbers, and output. If you put people first, the rest generally falls into place. Ultimately, I’m here to help make decisions that will improve life for our members. Continue reading ...
Web Page Copy Deck Template
The web page copy deck serves as a good way to put rigor around the copy writing process, ensuring that content meets both standards for quality and business objectives. This can particularly helpful where multiple writers may be assigned to a project. Continue reading ...
Style Guide Template
The Style Guide should serve as the final arbiter of questions that arise during the content development process, eliminating time-wasting debate on areas such as formatting, branding and usage, so that writers, editors and other content contributors can focus on creating high-quality content. Continue reading ...
Tech Writer This Week for October 10, 2015
We do lots of planning, formally and informally, just to make it through from the first cup of coffee in the morning, to dropping off to sleep at night. Our employers and clients require lots of planning, using all sorts of templated, copyrighted, and embedded processes and documentation that may or may not resemble reality. Continue reading ...