Tech Comm Deliverables

Persona Template (for Design, Support, & Marketing)

As companies grapple with building and maintaining brand, and achieving sales and customer satisfaction objectives, they need to understand the key segments of their current and prospective customer bases. They user a persona template to collect the data and formulate a picture of a real customer or user to drive their design or messaging decisions. Continue reading ...

Web Page Copy Deck Template

The web page copy deck serves as a good way to put rigor around the copy writing process, ensuring that content meets both standards for quality and business objectives. This can particularly helpful where multiple writers may be assigned to a project. Continue reading ...

Style Guide Template

The Style Guide should serve as the final arbiter of questions that arise during the content development process, eliminating time-wasting debate on areas such as formatting, branding and usage, so that writers, editors and other content contributors can focus on creating high-quality content. Continue reading ...

Template Tuesdays

Documentation Review Checklist Template

Summer Replay: Reviews of documentation are critical for catching errors and omissions in the content, and often identify issues in the products themselves prior to general availability. The Documentation Review Checklist helps you conduct a meaningful review of your documentation pieces. Continue reading ...

Content Quality Review Template

A content quality review checklist or editlog helps reviewers record items as they analyze your written, spoken, visual, and web content. By providing additional guidance surrounding the goals you have for the content and specific areas you want reviewers to focus on, the quality of the feedback and recommendations will greatly improve, allowing you to more easily update your content to transform it into the best possible outputs for your audiences. Continue reading ...