Tech Comm Deliverables

Statement of Work (SOW) Template

The Statement of Work (SOW) template provides the details necessary to ensure successful delivery of a project. Because it specifies timelines, deliverables, and responsibilities, it minimizes the risk of scope creep, helps ensure that all stakeholders understand how the project will proceed, and manages expectations between the client and the vendor delivering the services. Continue reading ...

Persona Template (for Design, Support, & Marketing)

As companies grapple with building and maintaining brand, and achieving sales and customer satisfaction objectives, they need to understand the key segments of their current and prospective customer bases. They user a persona template to collect the data and formulate a picture of a real customer or user to drive their design or messaging decisions. Continue reading ...

Web Page Copy Deck Template

The web page copy deck serves as a good way to put rigor around the copy writing process, ensuring that content meets both standards for quality and business objectives. This can particularly helpful where multiple writers may be assigned to a project. Continue reading ...

Style Guide Template

The Style Guide should serve as the final arbiter of questions that arise during the content development process, eliminating time-wasting debate on areas such as formatting, branding and usage, so that writers, editors and other content contributors can focus on creating high-quality content. Continue reading ...

Template Tuesdays

Documentation Review Checklist Template

Summer Replay: Reviews of documentation are critical for catching errors and omissions in the content, and often identify issues in the products themselves prior to general availability. The Documentation Review Checklist helps you conduct a meaningful review of your documentation pieces. Continue reading ...