Users’ Advocate: Use Your Words Carefully

By oversimplifying, we risk losing meaning. Not that we should create documentation that’s nuanced and subtle; in fact, those things are a nightmare when it’s time to localize our content. But we do want to use the right word in the right place, for the right reason. Continue reading ...

Users’ Advocate: Get Rid of the ROT

Nothing ages faster than technical documentation. Even if it hasn't entered the stages of ROT, once it starts looking stale then it looks less attractive to your customers. Day old bread might be a deal to someone, but it's not what you want to serve to VIPs. Continue reading ...