adventures in the alt-doc universe. Knight photo by Niall Gallagher on Flickr.com

The Alt-doc: Unconventional Docs and Users

Frankly, the workday isn’t always so majestic and the goals and motivations not always so clear cut. Sometimes I have to apply some creativity in my role as users’ advocate and create content for unconventional users whose definition of success is even less conventional--an alt-doc universe. Continue reading ...

Users’ Advocate: Use Your Words Carefully

By oversimplifying, we risk losing meaning. Not that we should create documentation that’s nuanced and subtle; in fact, those things are a nightmare when it’s time to localize our content. But we do want to use the right word in the right place, for the right reason. Continue reading ...