Users’ Advocate: Get Rid of the ROT

Nothing ages faster than technical documentation. Even if it hasn't entered the stages of ROT, once it starts looking stale then it looks less attractive to your customers. Day old bread might be a deal to someone, but it's not what you want to serve to VIPs. Continue reading ...

Diversity Trumps Ability: Five Consequences for Tech Writers

Adapting ourselves to the Web is not just about learning to write for online or format content for mobile. It is about learning to accept our role as one voice in the choir, as one contributor to a valuable diversity of experiences and points of view. In a world where diversity trumps ability, the capacity to embrace, develop, and contribute to diversity may be our most valuable ability. Continue reading ...