Diversity Trumps Ability: Five Consequences for Tech Writers

Adapting ourselves to the Web is not just about learning to write for online or format content for mobile. It is about learning to accept our role as one voice in the choir, as one contributor to a valuable diversity of experiences and points of view. In a world where diversity trumps ability, the capacity to embrace, develop, and contribute to diversity may be our most valuable ability. Continue reading ...

Users’ Advocate: Don’t Idealize the Reader

Often we seem to be questing for an ideal document in the belief that if we could write it, an ideal reader would emerge to read it. Wanting documentation to be better is a good thing, of course. Wanting it to be ideal may be a fatal vice. An ideal document requires an ideal reader – its status as ideal cannot be measured against any other standard. But ideal readers do not exist. In fact, as readers, the people we actually write for are generally pretty bad. Continue reading ...