She was intrigued. Her company spent thousands of dollars each year printing those pesky manuals. With every dollar precious, saving money was a company mandate. Perhaps this RoboHelp thing might be worth something after all. Continue reading ...
Should You Upgrade to Adobe FrameMaker 2017?
The Adobe FrameMaker (2017 release) gets high praise from expert users. Whether or not to upgrade depends on your current requirements, but for many, the new Project Manager feature alone will be worth the price. Continue reading ...
LinkedIn Desktop Redesign: Time to Clean Up Your Act, er, Profile
In the latest edition of The Help Files, Craig Cardimon catches up on the buzz surrounding the LinkedIn UI update, along with ways to do your own update to your profile and catch some buzz of your own. Continue reading ...
Content Strategy Template
The content strategy template brings together key considerations for enterprise content that can support successful customer experiences and the achievement of organizational goals and objectives Continue reading ...
Adobe FrameMaker Publishing Server: Create Once … Deliver Many, Many, Many
Let people consume using the tools they WANT to use. Of course, this means you need to deliver multiple formats for multiple products to multiple audiences on multiple platforms! Holy multi-multiples Batman! This is where Adobe FrameMaker Publishing Server (2017 release) steps in. Continue reading ...
Manager’s Notebook: Lightning-Quick Productivity from New Employees
Put together a training schedule with the topics, trainers, and specific sub-topics to guide you through the new team member’s first several months on the job. Consider tools, processes, products, and teams as training areas for ramping up productivity. Continue reading ...
TechWhirl First Look: Adobe Technical Communication Suite (2017 Release)
If you create content for traditional print or PDF outputs, build out in-app assistance, or develop customer portals that bring together training, self-help and other content, the Adobe Technical Communications Suite (2017 release) merits much more than just a passing glance. Continue reading ...
The Help Files: Want a Work-From-Home Gig? Here are 8 Websites
Getting an extra job used to involve getting home from your regular job, grabbing a bite to eat, changing your clothes, and then heading out again into the dark of night perhaps to staff a cash register at the local jewelry store. Enter the web. Continue reading ...
Users’ Advocate: Chaos Theory and Practice — Writers and Users in Agile
I’ve experienced some of the writer-friendly aspects of Agile, developed some coping strategies for the not-so-friendly aspects, and I’ve seen some of the benefits that Agile can bring to the user. I think that Agile helps me be a better users’ advocate. Continue reading ...