Articles on Content Structure
Customer Experience (CX) and Technical Communications
Technical Communications plays its biggest role in User experience (UX) but also has a foundational role in helping create excellent CX.
The Secret Structure of Police Reports: How Investigators Use Artificial Intelligence in Police Writing
Today’s law enforcement agencies are transitioning to the third generation of RMS software. RMS 3.0 technology that includes AI and ML features.
Poll Question: Does your job title reflect your responsibilities?
I’m guessing that when most of you read through the title of this article, you silently nodded your head in frustrated understanding. The following scenarios might be right up your alley, check them out and as an exercise in comradery, let us know in t …
TechWhirl Poll: Corporate Social Media Activity in Our Most Memorable Year
How is your employer engaging in social media in 2020? Vote in the poll. Add a comment to start a discussion on social media and corporate communications.
Linking Algorithms and Structured Writing
Deflection points in the content, points in which the reader’s “next” may not be the thing that comes next in the linear order of the work. To support information foraging, we may need to deflect to other content or to a different way of finding information using linking algorithms.
Structured Writing Algorithms in the Publishing Process
All structured writing must eventually be published. Publishing structured content mean transforming it from the domain in which it was created (subject domain, document domain, or the abstract end of the media domain) to the most concrete end of the m …
With the advent and growth of digital media, technical communication and content management professionals are challenged to find better ways to produce and manage content. They aim use structured writing to produce reusable content more efficiently, reduce duplication and rework, and to support more efficient localization and translation.
Arising out of the development of Standard Generalized Markup Language (SGML) in the late 1990′s, structured writing makes use of consistent rules of syntax, metadata, and markup to group and organize content into information types such as concept, task and reference. Authors who practice structured writing make use of approaches such as topic-based writing and minimalism to support the overall content structure.
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