Tony Chung

Tony Chung has been a rock star, a web programmer, a database and network administrator, a comic book artist, and a magician. Technical communication is the closest he's come to being able to live all of these lives at the same time. He hates walks on the beach, slow dancing to soft music, and candlelit dinners. But keep his espresso flowing and you've won a friend for life.

3D people with heads together

Crowdsourcing as a Technical Communication Exercise

Summer replay: In the last two posts I suggested crowdsourcing as both a pre-existing concept and a means for enlisting the participation of others without their knowing, (and in some cases, without their consent). This post continues with the discussion of active versus passive research techniques, and the power of group think.. There is a significant difference between active research, which is highly controlled, and passive research, which is unpredictable. Wikipedia is the best known example of the power of collective, but controlled, chaos. Continue reading ...

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Crowdsourcing: the Double-edged Sword

My interest in crowdsourcing began honestly: It was forced upon me by the powers that be. In my work as a Content Strategist for a large government website, our communications department asked me how they could harness the power of the crowd to give community planners insight into the interests of the constituents within specific neighborhoods. Ordinarily, the project itself would be a boring mix of user polling and statistics, of interest only to a relatively small group who knew about urban planning. Continue reading ...

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Crowdsourcing: The New Black?

What’s in a name? To some, the specifics of a name mean absolutely nothing. To others, that same name means absolutely everything. While some believe as Shakespeare wrote: "...a rose by any other name, its smell is sweet...", Technical Writers in general are more attached to their chosen terms. Today's term is "Crowdsourcing." What is it? What is its relevance to technical communication today? And, the bigger question: Why does my iPhone insist on Capitalizing the C? Continue reading ...

Book Review: Wiki: Grow Your Own for Fun and Profit

My boss sent me on a Quest to reorganize the Company wiki. Before I started, I set out to arm myself with success stories from others who had gone on before. Fortunately for me, XML Press had just released a new book on the subject. A couple of emails later, and I had in my hot little laptop one of the first ePub releases XML Press ever published. With the book Wiki: Grow Your Own for Fun and Profit, Alan Porter set himself an ambitious goal: To introduce the concept of wikis and the benefits a wiki provides without losing his reader in a maze of technology. Continue reading ...