How do you interact with the internal customers of your technical communication services?
- Virtual interaction via email and/or collaborative platforms. (42%, 16 Votes)
- Plenty of individual face-to-face interaction during all parts of the process. (37%, 14 Votes)
- Formal meetings complete with agendas or presentations. (18%, 7 Votes)
- Indirect interaction--everything comes through my manager. (3%, 1 Votes)
- No interaction with internal customers that I'm aware of. (0%, 0 Votes)
- Something else (please elaborate). (0%, 0 Votes)
Total Voters: 22
Start Date: July 31, 2012 @ 10:16 am
End Date: No Expiry
When do you decide to upgrade your technical communication tools?
- After we have a chance to download a trial or demo. (33%, 5 Votes)
- We only upgrade when the vendor stops supporting the version we have. (27%, 4 Votes)
- Other (please describe in a comment) (13%, 2 Votes)
- We wait until after the first service pack or interim release. (13%, 2 Votes)
- As soon as an upgrade is announced, and we can get a purchase requisition done. (7%, 1 Votes)
- We always go through the whole sales process with calls, demos, and proposals. (7%, 1 Votes)
Total Voters: 15
Start Date: July 25, 2012 @ 11:53 am
End Date: No Expiry
What people skills, if any, do you need to be effective in technical communication?
- One-on-one conversation to ask questions and build relationships (32%, 36 Votes)
- Reading "between the lines" of emails and other communication to uncover key information (29%, 32 Votes)
- "Reading" body language to direct conversation and ferret out information (17%, 19 Votes)
- Invoking passion, logic, or flattery to persuade (16%, 18 Votes)
- Other (please tell us) (5%, 6 Votes)
- I don't need to interact with others, I just write (0%, 0 Votes)
Total Voters: 40
Start Date: July 17, 2012 @ 10:16 am
End Date: No Expiry
What role(s) do you play in the customer service strategy and practices in your organization?
- We provide a feedback mechanism in our documentation. (29%, 11 Votes)
- We provide content for tech/customer support (such as KB articles). (24%, 9 Votes)
- We work with customer service to identify and measure customer experience (13%, 5 Votes)
- We have no direct or indirect contact with customers (13%, 5 Votes)
- We participate in focus groups and usability studies. (11%, 4 Votes)
- We monitor customer forums to spot issues and provide answers. (8%, 3 Votes)
- Something else (please elaborate). (3%, 1 Votes)
Total Voters: 16
Start Date: July 10, 2012 @ 9:55 am
End Date: No Expiry
What direction do you see your career path taking in the next few years?
- Communications Strategist: I look for ways to advance an overall comm strategy for the company. (24%, 10 Votes)
- Delivery Specialist: I prefer to master the latest tools and produce innovative stuff. (22%, 9 Votes)
- Tech Comm Consulting: I prefer to be my own boss solving problems for clients. (20%, 8 Votes)
- Tech Comm Generalist: I plan on managing tech comm activities and staff. (20%, 8 Votes)
- Career Changer: I'm either getting out or getting into tech comm. (7%, 3 Votes)
- Business Leader: I see tech comm as one competency I need to make it to the C-level. (5%, 2 Votes)
- Something else (we welcome your comments) (2%, 1 Votes)
Total Voters: 30
Start Date: June 26, 2012 @ 12:04 pm
End Date: No Expiry
