Are you embracing a wider-ranging role as a technical communicator
- Yes, I'm a Tech Comm 2.0 content strategist/creator/curator (48%, 11 Votes)
- Totally, I'm running to meet Tech Comm 3.0 with a bear hug (35%, 8 Votes)
- Not really, I prefer to write solid, traditional, accurate documentation (17%, 4 Votes)
Total Voters: 23
Start Date: March 30, 2012 @ 10:30 am
End Date: No Expiry
What methods do you use to demonstrate the value of technical communications?
- Monitor internal requests and demonstrate process improvement (20%, 10 Votes)
- Other (please post a comment) (18%, 9 Votes)
- Measure impacts and show ROI in reduced support costs (16%, 8 Votes)
- Report on outcomes and lessons learned using project management methodology (14%, 7 Votes)
- Measure customer satisfaction and show ROI in retained or added customers (14%, 7 Votes)
- None--management turns a blind eye and a deaf ear (12%, 6 Votes)
- Offer a balanced scorecard approach to show overall organizational value (4%, 2 Votes)
Total Voters: 27
Start Date: March 23, 2012 @ 8:15 am
End Date: No Expiry
Which factors are having the most impact on how you are developing user assistance?
- Something else (please post a comment) (27%, 8 Votes)
- Leveraging new technology such as HTML5 (20%, 6 Votes)
- Managing content for delivery to multiple platforms and device types (17%, 5 Votes)
- Writing content that incorporates touch and gesture interfaces (13%, 4 Votes)
- Incorporating interactivity and video where appropriate (13%, 4 Votes)
- Designing for small device screens (7%, 2 Votes)
- Maintaining content in multiple languages (3%, 1 Votes)
Total Voters: 23
Start Date: March 13, 2012 @ 10:15 am
End Date: No Expiry
How do you justify the translation costs of a technical communications project?
- Expansion of new business potential (22%, 2 Votes)
- Other (please add a comment) (22%, 2 Votes)
- Increased customer satisfaction (22%, 2 Votes)
- Compliance with legal or regulatory requirements (11%, 1 Votes)
- Production of more effective content (11%, 1 Votes)
- Lower customer support costs (11%, 1 Votes)
Total Voters: 8
Start Date: March 6, 2012 @ 10:00 am
End Date: No Expiry
What's the most challenging tech com aspect of doing a translation project?
- Optimizing written content for efficient translation (38%, 9 Votes)
- Maintaining translated content for reuse (17%, 4 Votes)
- Reviewing content for accuracy and appropriateness (17%, 4 Votes)
- Getting the budget for a full-service vendor (13%, 3 Votes)
- Something else (8%, 2 Votes)
- Knowing where to start and which vendor to hire (8%, 2 Votes)
- Finding internal resources to translate each language (0%, 0 Votes)
Total Voters: 24
Start Date: February 28, 2012 @ 12:35 pm
End Date: No Expiry
