What methods do you find most effective in assessing job candidates for content creation roles?
- Face-to-face or phone interview (31%, 21 Votes)
- Portfolio / samples review (22%, 15 Votes)
- Skills assessments / tests (online or in-person) (21%, 14 Votes)
- Reference checking (12%, 8 Votes)
- Academic degree (s) (associates, bachelors, masters, etc.) (6%, 4 Votes)
- Professional community participation (4%, 3 Votes)
- Formal professional credentialing / accreditation / certification (1%, 1 Votes)
- Video profile / recruiting (1%, 1 Votes)
- Something else (please elaborate!) (1%, 1 Votes)
Total Voters: 22
Start Date: December 9, 2014 @ 4:18 pm
End Date: No Expiry
Where does your content creation team sit in the organization?
- In the development group (28%, 18 Votes)
- In the engineering group (17%, 11 Votes)
- In the product management group (14%, 9 Votes)
- In a centralized content delivery or knowledge management group (14%, 9 Votes)
- Somewhere else (please post a comment and tell us where.) (9%, 6 Votes)
- In the training / learning development group (6%, 4 Votes)
- In the marketing or sales group (6%, 4 Votes)
- In the customer support / service group (6%, 3 Votes)
Total Voters: 64
Start Date: November 5, 2014 @ 7:30 am
End Date: No Expiry
What specialties or disciplines should CXM and tech comm professionals study to stay current?
- knowledge management (19%, 14 Votes)
- content marketing (11%, 8 Votes)
- change management (11%, 8 Votes)
- business process management (11%, 8 Votes)
- customer service management (10%, 7 Votes)
- text mining (10%, 7 Votes)
- digital asset management (10%, 7 Votes)
- performance improvement (8%, 6 Votes)
- Other (please post a comment and tell us) (4%, 3 Votes)
- brand management (3%, 2 Votes)
- sentiment analysis (3%, 2 Votes)
Total Voters: 21
Start Date: October 8, 2014 @ 10:30 am
End Date: No Expiry
What role should video play in technical and customer support content?
- Supplementary/Complementary: most users want both video and text. (64%, 44 Votes)
- Use it sparingly: video doesn't accomodate search or small, quick information snippets that comprise much support content. (28%, 19 Votes)
- Front and Center: most people today prefer videos to big documents or long web page articles. (8%, 6 Votes)
Total Voters: 69
Start Date: September 2, 2014 @ 1:07 pm
End Date: No Expiry
Can an organization implement a "DITA Content Strategy"?
- No (tell us your reasoning) (52%, 11 Votes)
- Yes (fill us in on why) (48%, 10 Votes)
Total Voters: 21
Start Date: August 5, 2014 @ 6:15 am
End Date: No Expiry
