Should CXM and Tech Comm proactively engage in consumer protection issues in their work?
- Yes, because we advocate for users, usability, and customer satisfaction in our roles. (53%, 8 Votes)
- No, because legal and compliance experts should manage this aspect. (47%, 7 Votes)
Total Voters: 15
Start Date: July 7, 2014 @ 9:59 am
End Date: No Expiry
Is technical communication becoming a commodity or will it always require craftsmen?
- Tech comm is a hybrid profession. (53%, 28 Votes)
- Tech comm is a craft that requires skill, acumen, and ingenuity. (42%, 22 Votes)
- Tech comm is a commodity that almost anyone can deliver with the right tools. (5%, 3 Votes)
Total Voters: 53
Start Date: June 4, 2014 @ 6:48 pm
End Date: No Expiry
Which technical communications skills are most transferable to customer experience management?
- Audience analysis and use case development (15%, 18 Votes)
- Organizing information for maximum comprehension (15%, 17 Votes)
- Creating visuals that clarify text (15%, 17 Votes)
- Explaining conceptual information (11%, 13 Votes)
- Interviewing subject matter experts (10%, 12 Votes)
- Capturing business or product requirements (10%, 12 Votes)
- Translating and localizing content (9%, 11 Votes)
- Analyzing and documenting processes (8%, 9 Votes)
- Writing and editing procedures (7%, 8 Votes)
- Something else (please post a comment and tell us) (0%, 0 Votes)
Total Voters: 26
Start Date: May 5, 2014 @ 10:12 am
End Date: No Expiry
Should content developers focus on creating and optimizing content for reuse or search?
- It's more important to create and optimize content for search to improve findability. (65%, 11 Votes)
- It's more important to create and optimze content for reuse across media, product lines, or channels. (35%, 6 Votes)
Total Voters: 17
Start Date: April 22, 2014 @ 1:15 pm
End Date: No Expiry
What quality factors do you use to evaluate your technical content?
- Accuracy: is the content factually correct? (13%, 26 Votes)
- Clarity: does the content clearly convey the information needed? (12%, 25 Votes)
- Usability: can the customer use the content to reach their goal? (12%, 24 Votes)
- Findability: can the user get to the right content quickly and easily? (12%, 24 Votes)
- Relevance: does the content provide what the customer is looking for? (11%, 23 Votes)
- Consistency: does the content use a consistent voice, approach and style? (11%, 22 Votes)
- Organization: is the content organized logically and coherently? (9%, 19 Votes)
- Completeness: does the content include all, but only the information required? (9%, 18 Votes)
- Currency: is the content up-to-date? (8%, 17 Votes)
- Other (Please post a comment and tell us) (2%, 5 Votes)
Total Voters: 33
Start Date: March 17, 2014 @ 6:00 am
End Date: No Expiry
