Neal Kaplan is Training Manager (Americas) at Condeco Software in San Jose, California. Neal is responsible for the creation, delivery, and governance of training content and product documentation for Condeco's product suite. With 20 years of experience in the field of technical communication and user education, Neal has created many Neal Kaplan is Senior User Assistance Manager at Interana in Redwood City, California. Neal is responsible for the creation, delivery, and governance of Interana's product documentation, tooltips, and training content. With 20 years of experience in the field of technical communication and user education, Neal has created many types of documentation and training content for companies ranging from startups to multinationals. His interests and skills include content strategy, information architecture, user experience, and project management. Neal lives in the San Francisco Bay Area with his wife and two daughters.

Users’ Advocate: Get Rid of the ROT

Nothing ages faster than technical documentation. Even if it hasn't entered the stages of ROT, once it starts looking stale then it looks less attractive to your customers. Day old bread might be a deal to someone, but it's not what you want to serve to VIPs. Continue reading ...