Neil is president of Hyper/Word Services of Tewksbury, MA. He has 35 years of experience in technical writing, with 29 in training, consulting, and developing for online formats and tools including WinHelp, HTML Help, JavaHelp, CE Help, XML, RoboHelp, Flare, and others now almost unknown. Neil is MadCap-certified in Flare and Mimic, Adobe-certified for RoboHelp, and Viziapps-certified for the ViziApps Studio mobile app development platform. He is the author of “Advanced and Unfamiliar Features in MadCap Flare 8,” “Advanced and Unfamiliar Features in MadCap Flare 9,” and an upcoming version for Flare 10, along with “Essentials of MadCap Mimic 6.” He is an STC Fellow and the founder and manager of the Beyond the Bleeding Edge stem at the STC summit. You can reach him at