The Documentation Problem: Is Structured Content An Order of Magnitude Improvement?
Written by Martin Edic on June 2, 2016Where even a few years ago,it was enough to add to a knowledge base or publish to PDF and print, today people expect to consume information on a variety of devices from mobile to desktop.
The Help Files: Surviving the Dreaded Job Interview
Written by Craig Cardimon on May 31, 2016How much should we reveal of ourselves in an interview? How can we, if not avoid, at least circumnavigate some of the trickier questions lobbed at us by the hiring manager? The articles listed below have some helpful suggestions.
Globetrotting for TechComm: Adobe’s Stefan Gentz
Written by Connie Giordano on May 26, 2016You’ll need a good pair of running shoes and a valid passport to keep up with Stefan Gentz, Adobe Systems’ Global Tech Comm Evangelist. TechWhirl managed to catch up with him recently to discuss his role, his adventures, and his take on where technical communications is headed.
Ms. Poster and Mr. Responder: A Gender Study of TECHWR-L Postings
Written by Dan Goldstein on May 23, 2016Long story short, I’m finishing my Bachelor’s degree a mere 32 years after my expected graduation date. For my senior research project, I decided to write a paper about something I actually know a little about, namely TECHWR-L. But I mixed it with something I know almost nothing about, namely gender communications.
The Single Sourcing Algorithm
Written by Mark Baker on May 17, 2016Single sourcing was one of the earliest motivations for structured writing. However, the term single sourcing gets used to mean different things, all of which involve a single source in one way or another, but which use different approaches and achieve …
Users’ Advocate: Use Your Words Carefully
Written by Neal Kaplan on May 3, 2016By oversimplifying, we risk losing meaning. Not that we should create documentation that’s nuanced and subtle; in fact, those things are a nightmare when it’s time to localize our content. But we do want to use the right word in the right place, for the right reason.
Adding Value with Technology Expertise (poll)
Written by Connie Giordano on April 21, 2016Nary a day goes by without the major job sites posting idyllic opportunities at all sorts of emerging, disruptive, innovative, customer-focused organizations. And nary a one of those posts fails to list an impressive set of tools that candidates should …
The Help Files’ April Special: LinkedIn Doesn’t Have to Be Taxing
Written by Craig Cardimon on April 18, 2016Apparently (in addition to snakes, spiders, heights, public speaking, and ear hair), being audited by the Internal Revenue Service and being unemployed are two fears that scare the bejabbers out of the American people. And rightly so.
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