Getting an extra job used to involve getting home from your regular job, grabbing a bite to eat, changing your clothes, and then heading out again into the dark of night perhaps to staff a cash register at the local jewelry store. Enter the web.
I’ve experienced some of the writer-friendly aspects of Agile, developed some coping strategies for the not-so-friendly aspects, and I’ve seen some of the benefits that Agile can bring to the user. I think that Agile helps me be a better users’ advocate.
as our sense of, and participation in, communities moves online, we need to ensure that we use the fundamentals to create, produce, and manage content within and among the communities we want to engage.
Deflection points in the content, points in which the reader’s “next” may not be the thing that comes next in the linear order of the work. To support information foraging, we may need to deflect to other content or to a different way of finding information using linking algorithms.
A solid project charter lays out the 5Ws and 1H: What will be done; Why you will do it; When and Where will you do it; Who is responsible; and How it will be accomplished.
The language on the TurboTax website was reassuring to me. I felt a connection. Like I could trust Intuit. Language in a user interface is important to make users feel comfortable, confident, and successful.
You all know about the late afternoon shoulder-tap, right? It usually arrives after you have recovered from lunch, but before you can start getting ready to leave for the day. Your boss comes over to you, taps you on the shoulder, and says something like, “Gotta minute?”
In general, if the microcopy helps the user feel that he or she has not made an irrevocable, high-stakes decision, the user is more likely to proceed.