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Information & User Experience: Language & Content Make or Break UX

Written by Sophia Marx on December 30, 2016

The language on the TurboTax website was reassuring to me. I felt a connection. Like I could trust Intuit. Language in a user interface is important to make users feel comfortable, confident, and successful.

The Help Files: You’ve Been Laid Off. Bah Humbug!

Written by Craig Cardimon on December 22, 2016

You all know about the late afternoon shoulder-tap, right? It usually arrives after you have recovered from lunch, but before you can start getting ready to leave for the day. Your boss comes over to you, taps you on the shoulder, and says something like, “Gotta minute?”

LavaCon 2016 Summary: Creating Content Bits that Connect with Users

Written by Lois R Patterson on December 14, 2016

In general, if the microcopy helps the user feel that he or she has not made an irrevocable, high-stakes decision, the user is more likely to proceed.

Touching the Third Rail: Politics and TECHWR-L (the email list)

Written by Dan Goldstein on December 12, 2016

Staying on an e-mail list isn’t some kind of middle-school, punch-the-arm game to see who’s the toughest, and someone who’s a world apart from me politically might be invaluable to me technically.

Users’ Advocate: Users Are Stupid…Or Not

Written by Phil Davis on December 5, 2016

Users are stupid. They refuse to invest even the tiniest effort to educate themselves. Sometimes, users are so stupid that they act contrary to their own self-interest, sometimes in spectacularly dangerous ways… Sound familiar?

The Help Files: Need Extra Cash for the Holidays (who doesn’t)? Try a Side Gig

Written by Craig Cardimon on November 29, 2016

Side gigs not only allow you to cushion your bank account throughout the year, but they can also give your personality a chance to shine through.

Making a Career in Professional Writing: Fast 5 Interview with NAU

Written by Connie Giordano on November 18, 2016

Balancing the need for expertise with the ability to communicate, remains the goal for professional writers such as technical writers. Programs like NAU allow current and future professional writers to create a path of study that supports and extends that balance.

Structured Writing Algorithms in the Publishing Process

Written by Mark Baker on October 25, 2016
This article is part 13 of 14 in the series Understanding and Mastering Structured Writing

All structured writing must eventually be published. Pu …

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