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The Help Files: Pin Your Way to a New Job

Written by Craig Cardimon on April 26, 2017

But what about Pinterest? That’s just a Facebook for pictures, right? Wrong! Read on to find out how Pinterest can help you in your job search.

Persona Template (for Design, Support, & Marketing)

Written by Connie Giordano on April 18, 2017

As companies grapple with building and maintaining brand, and achieving sales and customer satisfaction objectives, they need to understand the key segments of their current and prospective customer bases. They user a persona template to collect the data and formulate a picture of a real customer or user to drive their design or messaging decisions.

Adobe TCS 2017 Content Tools & the Customer Experience: A Fast 5 Interview with Stefan Gentz

Written by Connie Giordano on April 7, 2017

As the global evangelist for the Adobe Technical Commun …

Introverts: Powerfully Quiet and Quietly Powerful

Written by Craig Cardimon on March 29, 2017

As introverts, we can learn to function and succeed quite well on this loud planet. How so? You might ask. I found a few answers for you right here, in the Help Files issue for introverts.

The Alt-doc: Unconventional Docs and Users

Written by Phil Davis on March 22, 2017

Frankly, the workday isn’t always so majestic and the goals and motivations not always so clear cut. Sometimes I have to apply some creativity in my role as users’ advocate and create content for unconventional users whose definition of success is even less conventional–an alt-doc universe.

Adobe TCS 2017 & the Tech Comm Ecosystem: A Fast 5 Interview with Joe Welinske

Written by Connie Giordano on March 16, 2017

In our recent Fast 5 interview, Joe Welinske assessed the Adobe Technical Communications Suite (2017 Release) and how the tools we use impact our work in tech comm, user assistance, and related fields.

Dammit, Siri, Just Fit the Table of Contents on One Page!

Written by Dan Goldstein on March 14, 2017

These tasks don’t require incisive editing or the creation of new content. They’re all just manipulations of existing text to make it best suit the reader’s needs – exactly the kind of thing your boss or editor might ask you to do.

From RoboWhat to RoboWow: A Tale of RoboHelp 2017

Written by Kevin Siegel, COTP, CTT on March 6, 2017

She was intrigued. Her company spent thousands of dollars each year printing those pesky manuals. With every dollar precious, saving money was a company mandate. Perhaps this RoboHelp thing might be worth something after all.

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