Web Page Copy Deck Template
Written by Connie Giordano on January 14, 2016The web page copy deck serves as a good way to put rigor around the copy writing process, ensuring that content meets both standards for quality and business objectives. This can particularly helpful where multiple writers may be assigned to a project.
Enterprise UX versus Consumer UX
Written by Jonathan Frazier on January 12, 2016Sometimes users want simplicity, sometimes they want power and complexity. Sometimes pretty isn’t usable (Apple remote) and usable isn’t pretty (Handie Talkie).
Users’ Advocate: Balancing Just-in-Time Support Docs and Customer Experience
Written by Neal Kaplan on January 7, 2016We can create interesting, even entertaining scenarios that show them what to do next, how they can expand their usage of the product, or background information that we can’t cover in our traditional documentation.
Technical Writers Struggle with ‘Right to Forget’
Written by Yehoshua Paul on January 4, 2016Over a dozen complaints have been registered for our company since the dramatic ruling, which means that the number of people who actually read technical content suddenly reached double digits.
Structured Writing: The Intrusion of the Management Domain
Written by Mark Baker on December 30, 2015The management domain intrudes on structured writing, because, while the subject, document, and media domains are all about recording the content itself, the management domain is not about the content, but about the process of managing it
I Think, Ergonomics: What TWs Should Stand For
Written by Dan Goldstein on December 28, 2015As any factory worker could have told the PHB, standing all day can be hard on the legs and the back. And yet, as members of the new species homo sedentes, we’re also aware that sitting all day is insanely unhealthy.
LavaCon 2015: Four Take-aways from This Year’s Conference
Written by Ryan Minaker on December 21, 2015My path through the LavaCon conference this year focused on the things that were important to me and my ‘world of content’ (i.e., interactive content, DITA and XML, mobile devices, metrics).
The Help Files’ Winter Special: Job Hunting Tips & Tricks
Written by Craig Cardimon on December 17, 2015Image by Angela Penny on flickr.com, no changes, License For those of us in the northern hemisphere, here in America, December churns on. Frost is on the ground (when my alarm rings at 4:00 AM, it sure is!), the last Dreidel has been spun, and Christma …
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