Earlier this month in Al Martine’s article, Getting to Intuitive: A Good User Experience (UX) Relies on Technical Communications, suggested that technical communications makes up around 40 – 60% of a user’s experience with a product . Now, we’d like to get your thoughts on the subject.
How does Al’s ideas match your real-world experience? Are you considered a valuable part of the UX team or not? If your team hasn’t moved over into that UX language, how do they view your work in regards to building relationships with customers?
Do you have some stories to tell? Please add them to the comments.