Edward is a Canadian-born Technical Writer based in Galway City, Republic of Ireland. In addition to content quality, he has a special interest in information navigation and retrievability. Among his favourite past times are mountain hiking, film making, and coffee drinking.

“Let’s Help” Videos Thrive on YouTube

The popularity of “Let’s Help” stems from the fact that people don’t have to actually buy a product to be entertained or disappointed by the instructional video that accompanies it. Simply watching others watch instructional videos has turned into a new professional spectator sport with a huge audience. Continue reading ...

Useless Assistance: Frustration Relief for Hire

A foggy morning in Central London. A man wipes his brow with his sleeve and consults some instructions during a shelf unit assembly, while an attractive curly haired woman in a white housecoat sips coffee and looks on from a nearby sofa. This is not a plot from the latest hit 50 Shades of Gray-type romance novel. He is a professional flatpack assembler. Continue reading ...

Tech Comm Whistleblower to write Useless Assistance column on techwhirl

Useless Assistance: Unwrapping Yuletide Frustration

The morning after Santa finishes that annual worldwide delivery, his toil is met with not only joy and laughter, but also sheer and utter frustration felt by those charged with assembling those holiday wishes-come-true. It should come as no surprise that Christmas Day is the 24-hour period when I observe the largest flurry of user assistance related Tweets. Continue reading ...

Tech Comm Whistleblower to write Useless Assistance column on techwhirl

Useless Assistance: A Window View on Frustration

I have possibly the most interesting window view in the tech comm world. From the comfort of my own swivel chair up on the second floor I have a first-hand, birds-eye view on the frustration people experience with poorly prepared instructions – looks of confusion, irritation, and panic, hands flailing in the air, heated conversations, and the abandoning of manuals to the perils of the wind. Continue reading ...

From Galway to Bristol at Mach 2 for TCUK!

Like the smaller conferences in Poland and The Netherlands I have attended in the recent past, the reason I am making the trip to Bristol for TCUK 2013 this September is the same: for the motivation that comes from getting immersed in the inspiration and information writers bring to these gatherings. Continue reading ...