Sophia Marx - TechWhirl

Sophia is an Expert User Assistance Developer at SAP who works closely with Development and User Experience professionals to create information experiences for SAP software users that ensure usability, simplicity, and clarity. Sophia is a passionate user advocate, and makes it her mission to ensure an enjoyable user experience for all.

Information & User Experience: Language & Content Make or Break UX

Written by Sophia Marx on December 30, 2016

The language on the TurboTax website was reassuring to me. I felt a connection. Like I could trust Intuit. Language in a user interface is important to make users feel comfortable, confident, and successful. Continue reading ...

Using Design Thinking When Creating User Assistance

Written by Sophia Marx on June 28, 2016

The design thinking process is usually aimed at creating software solutions, but I learned how to adapt it to create user assistance solutions for our users. The team offers different points of view that are used to look at new ways to solve old problems. Continue reading ...

Creating a Successful Information Experience for Users

Written by Sophia Marx on April 12, 2016

It’s your first car, and you love how it drives. An icon appears on the dash with a bright orange exclamation point. What does this mean? You panic. Is something overheated? Is the engine going to explode? Continue reading ...