Technical Content Foundations: What is Data Visualization?
Written by Anum Yoon on June 7, 2017Data visualization involves two key concepts: big data, and summarizing results in a visual format. And both of these concepts support more effective content creation. Big data refers to the systems used to collect a great deal of unstructured informat …
Zombies, Cockroaches, and Technical Writers
Written by Dan Goldstein on June 1, 2017A good technical writer can still walk into a Klingon transporter room or King Arthur’s trebuchet workshop, do a few interviews, take a few notes, document the systems, and recommend some improvements.
Employer-provided Educational Assistance
Written by Dr. Damian C. Koshnick on May 30, 2017Most organizations view tuition assistance benefits as critical for attracting the best pool of candidates for new hiring, for increasing the retention of current employees, and as a means of promoting employees who take advantage of the benefit.
The Help Files: How to Start a Consulting Business
Written by Craig Cardimon on May 25, 2017Monday mornings are bad. Ask the Carpenters, who sang about it in 1971, or most anyone who commutes to work in an office. There are certainly pros to running your own business. But you also need to remember the cons too.
Automation and Documentation: Do More and Be More
Written by Phil Davis on May 18, 2017Consider that a technical writer, a hybrid beast, straddles the industrial (“technical”) and the artisanal (“writer”). Despite this unique position, we are not immune to the vagaries of automation, globalization, and other business trends.
Elementary, My Dear Watson: the Editor as Detective
Written by Geoff Hart on May 4, 2017Editing requires many of the same skills as a detective, and uncovering means, motive, and opportunity can assist writers in being more effective.
The Help Files: Pin Your Way to a New Job
Written by Craig Cardimon on April 26, 2017But what about Pinterest? That’s just a Facebook for pictures, right? Wrong! Read on to find out how Pinterest can help you in your job search.
Persona Template (for Design, Support, & Marketing)
Written by Connie Giordano on April 18, 2017As companies grapple with building and maintaining brand, and achieving sales and customer satisfaction objectives, they need to understand the key segments of their current and prospective customer bases. They user a persona template to collect the data and formulate a picture of a real customer or user to drive their design or messaging decisions.
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