Tech Comm, CXM and Consumer Protection Issues (poll)
Written by Connie Giordano on July 7, 2014As consumers, most, if not all, of us can relate an experience where lack of knowledge caused some sort of harm. That speeding ticket… an extra interest penalty… Which begs this latest poll question: whether and when should tech comm and customer experience professionals take a role in dealing with consumer protection issues.
Tech Writer This Week for July 3, 2014
Written by TechWhirl on July 3, 2014Bringing independence to the best technical communication, content technology and strategy articles on the web.
Applying DITA to an Enterprise
Written by Jacquie Samuels on July 2, 2014Although DITA (Darwin Information Typing Architecture) began its evolution in the technical publications arena, its nature as a data model for structuring content means that there is no inherent reason to limit DITA to tech pubs teams or content. Think enterprise DITA adoption.
Tips and Tricks: Creating Video Recordings to Share Online
Written by Bernard Aschwanden on June 30, 2014Bernard Aschwanden shares tips and tricks on creating video recordings that both newbies and veterans can use to produce effective technical content.
TechWhirl: Technical Communication Recap for June 27, 2014
Written by Connie Giordano on June 27, 2014Over the years, I’ve let go of some bad habits (like smoking–good for me!) and unfortunately, some good ones as well—like tackling a list of summer projects that need doing, or working my way through a summer reading list. I’m betting I’m not the only one.
Tech Writer This Week for June 26, 2014
Written by TechWhirl on June 26, 2014Enjoying the warmth and cool breezes of great content technology, content strategy and technical communications posts in this week’s Tech Writer This Week
Book Review: Karen McGrane’s Content Strategy for Mobile
Written by Jill Martine on June 25, 2014Jill Parman reviews Karen McGrane’s Mobile Content Strategy, and finds clear and practical advice for leveraging mobile ambiguity to improve all content.
Word Wise: Get Your But Out of There
Written by Marcia Riefer Johnston on June 24, 2014But. However. Although. Do you ever use these words without contradicting anything? Sometimes I do, but I’ve come to see those instances as false buts.
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