technical communication trends 2013

A Vision of 2013: Five Technical Communication Trends

Now that we see 2012 in the rear-view mirror, it’s time to reset the GPS to identify and track the technical communication trends that will shape what we do and how we do it in 2013. We've compiled this list--UX, mobile, responsive design, branding and globalization--through our experience, by noting trends on our email discussion group, and by monitoring the community at large. Continue reading ...

LavaCon Session Summary: Designing a UCD-Based Online and Mobile User Experience

As the Online Services Manager at Security Service Federal Credit Union, Jay Tkachuk oversaw the creation of an entirely revamped company website, for both traditional online as well as mobile use, using a UCD (user-centered design) approach. Effective design begins with the emotional context. You must satisfy the emotional needs of the user. But effective design also includes a rational context in terms of the sales cycle Continue reading ...