Rachel has been taking photos as a serious amateur since she got her first camera at the age of 16 - a Canon AE-1 Program. She has a Nikon D100, a Nikon D7000, and is anxiously awaiting the new (as yet unannounced) Nikon D400. She's a technical writer, specializing in software documentation and online help, with more than 14 years of technical communication experience. She is a former Secretary for the Society for Technical Communication (STC), past program chair of the STC Technical Communication Summit, and is actively involved in the STC Willamette Valley community and reviews books for the STC journal, Technical Communication. She enjoys photography and Photoshop. Find Rachel on Twitter @rjhoughton or view her photos on Flickr at http://www.flickr.com/photos/rhoughton.

Dear Santa: A Tech Writer’s Wish List of Stuff

Last year on my TechWhirl wish list , I asked for just three things outside of my continuously updated Amazon wish list: regular sun breaks, drivers who follow the rules of the road, and television stations that don’t send anchors out in serious inclement weather. This year, I’d like to ask for the following ... Continue reading ...

Template Tuesdays

FAQ Template

The FAQ (Frequently Asked/Answered Questions) delivers content to users/customers that addresses the most common information needs on using the products or services produced by the organization. Most often delivered via a website, the FAQ uses a Question and Answer format designed to be easily findable and quickly consumed. Continue reading ...

Template Tuesdays

Release Notes Template

The Release Notes document provides the latest information about new features, enhancements to existing features, and defects fixed. The Release Notes can be as short as a few lines of text (example: an app update) or many pages, depending on a given company’s release management process. Continue reading ...