SWAG Bragging: The Best of Technical Communications ConferencesEvent Coverage | freebies / SWAG / Industry Conferences | Lauren HartMORE
Session Summary: Integrating Help, Support, and Training ContentCustomer Experience Management | support / custom search / Google Analytics / help content / WritersUA Conference / user assistance / training / online help | Lauren HartMORE
Day-by-Day at WritersUA: Thoughts from a Newbie Technical WriterEvent Coverage | WritersUA Conference | Lauren HartMORE
Session Summary: Embedding User Experience in the Product Development Life CycleCustomer Experience Management | WritersUA Conference / wireframe / User Experience | Lauren HartMORE