What Makes a Superhero? Doing what Others Can’t and/or Won’tBusiness of Technical Communications | knowledge capture / help content / customer support / LavaCon Conference / Darwin Information Typing Architecture | Rachel HoughtonMORE
Session Summary: Integrating Help, Support, and Training ContentCustomer Experience Management | custom search / Google Analytics / help content / WritersUA Conference / user assistance / training / support / online help | Lauren HartMORE
