Session Summary: Integrating Help, Support, and Training Content

Where do you go to find answers? Google? Yeah, so does everyone else (including your users). Paul Mueller of UserAid knows this fact and stressed the need for a one-stop-shop approach for help content in his talk at WritersUA. “Users only want to go to one place to find answers,” said Mueller. A common approach to having your help content be “Google-able” is to take the help files and throw them up on the web so that users can find them through a Google search. But why should the user have to figure out where to find the info they need and sort through it all? Decide what your customers need and deliver it in one integrated solution Continue reading ...

Sliding into Technical Writing

I entered this career using a combination of persistence and dumb luck. I wanted to become a tech writer when I was in college, but the career ladder didn’t exist then as it does now. My parents cautioned me not to pursue it. They didn’t understand that one could make a living by writing instructions. […] Continue reading ...