technical communication recap

TechWhirl: Technical Communications Recap for April 14, 2012

It’s worth going back every so often and asking some basic questions about what we do, how we do it, and what it’s all for. We here at TechWhirl subscribe to a deep belief in “42,” and we also think the concept of “re-framing the community” is fascinating, challenging, and probably somewhat controversial. At least it should make for some really cool debates. We’ve come along way from square dances, one-room school houses and town criers, but electronic mobility and connectedness casts both shadows and lights into the corners of our communities, and it means big changes in how we think about what we do. Continue reading ...

Matt R Sullivan

Here or There? Remote or Face-to-Face Technical Writing Training & Other Questions

Matt Sullivan is the Director of Training for roundpeg, inc, which is a certified Adobe and Web Technology training company. In addition to his director's role at roundpeg, Matt often represents Adobe products at conferences throughout the year. He is an Adobe Certified Trainer for their eLearning and Tech Comm Suite products, as well as an avid surfer, volleyball player and skier. He was kind enough to sit down with TechWhirl a little while ago to discuss training, Adobe and the world of technical communications during an hour-long interview. Continue reading ...

Session Summary: Integrating Help, Support, and Training Content

Where do you go to find answers? Google? Yeah, so does everyone else (including your users). Paul Mueller of UserAid knows this fact and stressed the need for a one-stop-shop approach for help content in his talk at WritersUA. “Users only want to go to one place to find answers,” said Mueller. A common approach to having your help content be “Google-able” is to take the help files and throw them up on the web so that users can find them through a Google search. But why should the user have to figure out where to find the info they need and sort through it all? Decide what your customers need and deliver it in one integrated solution Continue reading ...

Top 10 Ways to a Terrible Workplace

American businesses are achieving the same 2007 productivity with seven million fewer employees in 2011. After 3 years of corporate belt tightening you are about to diagnose corporate anorexia. But as long as you are getting the job done, you won’t ever get the help you’ve been asking for. Consider a new approach. It’s risky, […] Continue reading ...