What Makes a Superhero? Doing what Others Can’t and/or Won’tBusiness of Technical Communications | customer support / Darwin Information Typing Architecture / help content / knowledge capture / LavaCon Conference | Rachel HoughtonMORE
SDL, LivePerson Launch Integrated Live Chat and Automatic Translation SolutionTech Writer Today Magazine | customer support / enterprise chat / LivePerson / SDL / translation | TechWhirl Tech Comm NewsMORE
Building the Business Case for Technical Communicators by Leveraging Talent, Skills and PassionContent Strategy and Planning | analytics / customer support / documentation / Industry Interviews / LavaCon Conference | Roger RenteriaMORE
LavaCon Session Summary: Corey Ganser on “Who Cares About Your Content?”Customer Experience Management | customer engagement / customer support / documentation / LavaCon Conference / online help / technical writing | Roger RenteriaMORE
