Creating a Successful Information Experience for Users
Written by Sophia Marx on April 12, 2016It’s your first car, and you love how it drives. An icon appears on the dash with a bright orange exclamation point. What does this mean? You panic. Is something overheated? Is the engine going to explode?
Content Developer’s Intro to Business Process Management
Written by Chris Denman on April 7, 2016You’ve spent months, maybe years creating content for your organization. In that time, you’ve learned the ins and outs of your organization’s processes, discovered the strengths, and identified the weaknesses. That presents an opportunity for you and f …
Globalization News: Company Announces Emoji Localization Standard
Written by Yehoshua Paul on April 1, 2016Inexpressible Island, Antarctica–Illiteracy Inc. announced its latest globalization effort yesterday, saying that that it will be rolling back its content to prehistoric times by requiring all staff technical writers to localize content to emoji.
Algorithms in Structured Writing: Processing Structured Text
Written by Mark Baker on March 28, 2016Structured writing involves separating content from formatting, as we move content out of the media domain. But to publish content, we have to get it back into the media domain by reuniting content and formatting.
[Sponsored Post] Adobe FrameMaker at IAR SYSTEMS: Better Updates More Often for Less Money
Written by Adobe on March 23, 2016IAR Systems is a global provider of software development tools for embedded systems such as the logic components found in everything from mobile phones and microwave ovens to pulse-oximeters and antilock brakes. To provide the best service and value to its end users, IAR Systems implemented Adobe FrameMaker.
The Help Files’ Spring Special: Cover Letter Tips & Tricks
Written by Craig Cardimon on March 22, 2016Cover letters provoke their own special level of dread. After all, if you don’t strike gold with your cover letter, the chances that any hiring manager will be forgiving (yeah, right) and proceed to your resume plummet drastically.
Turning Toast into Wheat: What Can You Reconstruct from a Manufacturing Record?
Written by Dan Goldstein on March 13, 2016Now suppose that instead of interviewing people, you’re interviewing pieces of paper. Specifically, you’re trying to dig vital information out of manufacturing records to figure out whether or not a medical device was built correctly, usually thousands of miles away, possibly in a foreign country, probably weeks or even months ago.
Users’ Advocate: Is our Technical Content UX? Yes!
Written by Neal Kaplan on March 7, 2016A positive user experience can turn a sales prospect into a user, and a user into an advocate. The documentation we write is a critical part of that user experience. The words, pictures, and videos we create are as much a part of the product as the code or components used to build it.
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