Manager’s Notebook: Remote Team Management (Part 2)
Written by Alyssa Fox on July 9, 2015Managing a team is about people and change. Making a global team work depends on knowing the people on that team, how they work, and helping them adapt to a distributed team model.
The Content of Governance and the Governance of Content (poll)
Written by Connie Giordano on July 7, 2015As people who pride ourselves on creating accurate, comprehensive and well-organized content, we govern ourselves almost by instinct. But how well does that translate to the content that comprises the standards or policies that the organization enforces? Which should take the higher priority–creating good content around governance, or following governance to create good content?
User’s Advocate: Collaborate to Advocate
Written by Neal Kaplan on July 2, 2015In my experience, the truth is usually something like this: “The information I got from the lead engineer doesn’t match the spec the PM gave me. Let’s send some perfectly innocent questions to both of them and watch the fireworks!”
Product Review: Helppier Rescues Users of your Web Navigation and Apps
Written by Mike McCallister on June 30, 2015So your website developers made a small mess of the navigation, and your users are complaining. Perhaps your product is a web-based application and you want to show your users how the site works. Helppier can come to your rescue.
Tech Writer This Week for June 27, 2015
Written by Connie Giordano on June 27, 2015While we’re figuring out the whole buyer journey for this huge market opportunity, we also find that scouring the internet with that cuppa joe pays significant benefits–really useful, entertaining, and thought-provoking commentary from people who have wisdom to share about content creation, customer experience and making a living at something you love.
The Help Files: Office Romance Special
Written by Craig Cardimon on June 24, 2015So, just what are you supposed to do if you think you’ve met Mr. or Ms. Right at your place of business? For those who are undecided, the easiest and safest answer is, “Just don’t.” For anyone else willing sail through the treacherous waters of office romance, the June edition of The Help Files stands ready to help avoid running aground on a desert island of problems.
Book Review: Katz’ Designing Information is Uneven but Helpful for Some
Written by Stacey Plowright on June 22, 2015The content is most useful for student graphic designers, and the knowledge he imparts wanders between useful for readers who are completely unfamiliar with basic design concepts and useful for readers who have specific domain knowledge.
Tech Writer This Week for June 20, 2015
Written by TechWhirl on June 20, 2015We get to ponder stuff, like how cool it is to cover so many aspects of the content field, and still be able to work in it every day. And that led to pondering the wisdom of crowds versus the inertia of organizations.
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