In my job as a technical writer, one of the decisions I wrestle with every day concerns topic length. Is the topic short enough to retain readers but long enough to cover the material? If the topic is too short, should I merge it with another? If the topic is too long, should I break it into two topics? This is a lot of what I think about. So does Tom Johnson (I'd Rather Be Writing). Tech Writer This Week gives you other stuff to think about: research, content strategy, taxonomy, customer journey maps, UX, CXM, and cardboard boats... huh? Continue reading »