poll-corporate blogs

Technical Communication Poll: What content do you publish to your corporate blogs?

Now that you've had a chance to take a stand on the corporate blog content you search out as a consumer, it's time to turn the question back to technical communication and content management and corporate blogs. If you work for a traditional technical communication department, a trendy content management team, or some as yet-to-be-named hybrid communications function, we want to hear from you about what kinds (and formats) of content you publish to your corporate blogs. Continue reading ...

Users' Advocate

Users’ Advocate: Where Have All the Users Gone?

As I begin my stewardship of the Users' Advocate column, I think it is important to begin by asking, where have all the users gone? Thirty years ago, tech comm had a more or less captive audience. If users wanted information on your product, they looked at the manual. They didn't have much choice. Today, when the user has a question or encounters a problem with your product, the first thing they do is to Google it. Continue reading ...

Trends in Publishing E-Books: Impressions from Four LavaCon Sessions

E-books are not a new, or even recent, phenomenon. I encountered my first e-book no later than 1994 (although it might have been earlier) with Project Gutenberg, which was started by Michael Hart in 1971 when he started typing classic texts into his mainframe computer terminal. But the role of e-books has changed drastically in the past few years, and now more e-books are sold than hardcover books. Continue reading ...

Acrobat XI: PDF Production Now Compatible with Microsoft 360 and SharePoint

The Adobe Acrobat XI release bridges the gap between PDF creation and other software applications with improved compatibility with Word, Excel, and PowerPoint, as well as Sharepoint integration. The tools in the Acrobat XI suite also support standards compliance for accessibility, ISO and electronic signatures, as well as improved workflows for review and extended in-PDF editing capabilities. Continue reading ...

Technical Writing Tips and Tricks

Technical Writer Tips and Tricks: PDF and Online Help Documentation Translation

Over the past few years, I’ve had to manage the translation into French of user guides and online help for TSX SecureFile. The documentation consists of PDF user’s and administrator’s guides produced using unstructured Adobe FrameMaker, and web-based online help produced using Quadralay’s WebWorks ePublisher. This article is based on a relatively simple scenario – a lone technical writer with a small number of manuals being translated into one language. Continue reading ...