Indexing FAQ

Technical Communication Foundations: Indexing FAQ

The best documentation in the world is essentially useless if readers are unable to retrieve the information they need. The "three strikes and you're out" rule is a good guideline to follow here. After three unsuccessful attempts to locate the entries they are looking for, most readers give up on the index. Continue reading ...

Austin or Bust for LavaCon 2011

Terminology Isn’t Just for the Documentation Department

The terminology underpinnings of your content strategy are often a much bigger undertaking and are infinitely vital to your company’s budget and brand. If you’re using the same terms in the same way throughout the user’s experience of content, then you’re maintaining a good relationship with them. If you don’t use the same terms, if you switch words and phrases, users are going to be confused first, and then simply not be able to find content. Continue reading ...